Web Policy

• Return Policy

• All returns must be approved ahead of time by Hybroco Sales, Inc., and issued a Return Merchandise Authorization (RMA) number.
• Items cannot be altered and must be returned in original packaging.
• Returns are subject to a 25% restocking fee or $75 minimum charge (whichever is greater) for standard stock items.
• Drop shipped items are subject to the manufacturers return policies and may differ from Hybroco Sales’ policy. Drop ship return policies can be made available at the time of order if requested in writing.
• All returns must be initiated within 60 days of receipt. Product received more than 60 days prior to RMA request is not eligible for return
• Special order items (nonstandard and nonstock) are not eligible for return.



• Damaged Freight Policy

• Customer assumes full responsibility for any damaged or lost goods (including filing any freight claims with the carrier) for shipments with terms of "collect" or "3rd Party". Damage or discrepancies on Hybroco paid shipments must be reported within 5 business days of receipt and unaltered before carrier’s inspection. If customer fails to comply with the above policy, Hybroco is not responsible for any damage or discrepancies